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Mobile: +92-322-8585675
T: +92-42-35882864, 35882865
F: +92-42-35882866
PTCL IVR: 0900-04474 @ Rs. 3.00/Min
Mobile IVR: 4471, 4472, 4473 & 4474

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ITel Omni-Channel Platform

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ITel Omni-Channel Platform

Seamless cross-channel communication with our intuitive omnichannel chatbot platform. Embed your chatbot across Facebook, WhatsApp, Instagram, Telegram, Website & Power your customer service!

It’s your secret weapon to win untapped opportunities.

It’s your secret weapon to win untapped opportunities. ITelbot is a fun, easy-to-use platform that allows you to design and deploy any chatbot you can think of And the best part is without much CODE.


Brand Of The Year 2023 Award

ITel Services is an omni-channel communication API/platform provider that won the Brand of the Year Award 2023 in the "Omni-Channel Communication API/Platform Provider" category. Their omni-channel delivery platform can be integrated with industry-specific platforms and processes to help with: Understanding customer needs, Communicating with customers when and how they want to interact, and Reducing call and wait times.

How to Create an amazing Chatbot with ITEL?

Industries

Omni-channel strategies and chatbots are increasingly being adopted across various industries to enhance customer experience and streamline operations. Here are some industries where these technologies are particularly impactful:

Use Case:

Providing seamless shopping experiences across online and offline platforms.

Example:

A customer starts shopping on a website, continues on a mobile app, and completes the purchase in a physical store. Chatbots assist with product recommendations, order tracking, and customer service.

Use Case:

Offering personalized financial services and support.

Example:

Customers use different channels like mobile banking apps, websites, and physical branches. Chatbots can help with account inquiries, transaction histories, and financial advice.

Use Case:

Managing patient interactions and appointments.

Example:

Patients can schedule appointments, access medical records, and receive reminders through various channels. Chatbots can provide symptom checks, appointment scheduling, and follow-up care instructions.

Use Case:

Handling customer support and service requests.

Example:

Customers use websites, apps, and retail stores for services. Chatbots can troubleshoot issues, manage service requests, and provide account information.

Use Case:

Enhancing booking and travel experiences.

Example:

Travelers book flights, hotels, and tours across multiple platforms. Chatbots can assist with reservations, provide travel updates, and offer destination information.

Use Case:

Streamlining claims and customer service.

Example:

Policyholders can access information through websites, mobile apps, and agent offices. Chatbots can handle claims processing, policy information, and provide quotes.

Use Case:

Managing property inquiries and viewings.

Example:

Prospective buyers or renters can browse listings, schedule viewings, and ask questions across different channels. Chatbots can provide property details, schedule tours, and answer common questions.

Use Case:

Facilitating student support and enrollment processes.

Example:

Students interact with schools via websites, apps, and on-campus services. Chatbots can assist with enrollment, course information, and academic support.

Utilities

Use Case:

Managing service inquiries and billing.

Example:

Customers access account services through websites, apps, and customer service centers. Chatbots can provide outage updates, bill information, and service requests.

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